About Us

As you might have guessed, we specialize in Mandarin Duck Sets (in Korean 원앙세트). In Korea and in other Asian cultures, these beautiful Mandarin Ducks are regarded as symbols of ever lasting love (see http://en.wikipedia.org/wiki/Mandarin_Duck). In nature, these ducks mate for life and even mourn the loss of their mate. In Korea, it's a tradition to gift a set of these ducks to newlyweds. They make perfect gifts for engagements, anniversaries, or house warming. We'll post more about this tradition in our blog, in fact we have a neat one coming soon on silk pouches to wrap them in.

As our high ratings on Etsy implies, we take customer service very seriously and do everything we can to keep you happy. We have professional background as a Korean Wedding planner for one of the top hotels in Seoul so we know a thing or two about Korean weddings. Let us know if you have any questions at yuyoun@koreanducks.com. And feel free to write us in English or Korean.

 

Shipping

If you have any shipping related questions let us know, we are very accessible via email at orders@koreanducks.com. Please take a look at our Shipping page, I think you'll find that we cover most questions there.

 

Refunds and Exchanges

We offer a no hassle guarantee on the items purchased. If you are not satisfied with the product, let us know via email (returns@koreanducks.com) within 14 days of receiving the item. We will send you directions on how to return or exchange your purchase. Please return goods to us in their original packaging.

 

Privacy

Probably it goes without saying, we will not disclose buyers information to third parties other than when order details are processed as part of the order fulfillment (USPS, UPS, Fedex, Paypal). And we most definitely respect email marketing settings.

Shipping

We ship from the US via USPS Priority Mail which takes 2-3 days. And it's free on all orders to US destinations! See details here.

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